The growing popularity of IT outsourcing/outstaffing services is attributable to a wide array of staffing solutions offered by managed IT service providers with a reliable pool of experienced and skilled IT specialists. In recent years, some of the most commonly outsourced IT functions include web development and hosting, database development and management, software and application development, overall infrastructure management, and technical support. Today, businesses operating across different industry verticals have the option of outsourcing their critical "non-core" tasks to a dedicated offshore development team so that they can focus on lean operations and revenue-generating activities like sales and R&D. Considering the long-term implications of COVID-19, we have identified the key benefits of IT outsourcing/outstaffing services for businesses in 2021.

Focus on process-driven essential tasks

Some of core business activities that an enterprise needs to really focus on include finances, human resource management, lead generation and conversion, and client fulfilment. All the aforementioned functions require dedicated in-house resources for a company to compete and stay relevant in the market. For instance, the employees in the Human Resources (HR) department must work on essential process-driven tasks such as maintenance of records, development of employee engagement initiatives, and administration of benefits. Relying on outstaffing suppliers for professional support to handle specialized IT functions allows the HR professionals to focus on high-value tasks that need their immediate attention. IT outsourcing/outstaffing services also allow forward-looking enterprises greater leeway in fine-tuning high-value services, which have the potential to drive their business during a pandemic-induced global recession. In addition, outsourcing IT services such as software development enables companies to speed up their product delivery without worrying about talent crunch.

Sustainable IT cost optimization

Staffing costs are known to account for as much as 40% of a company's IT spending and such expenditure commitments during a pandemic can derail objectives associated with improving service quality and operational agility. According to a biennial survey by Deloitte, companies operating in the post-pandemic world will have to adopt new outsourcing strategies with a focus on risk management and cost optimization to ensure a resilient future. By hiring an outsourcing/outstaffing company in India (hyperlink "outstaffing company in India" with http://pganalytics.in/), you can have access to high-quality IT talent at a much lower cost, which will allow you to preserve monetary resources that can be diverted to mission-critical operations and business continuity plans. Thus, IT outsourcing and offshoring will emerge as a key cost-cutting initiative for organizations looking to strengthen their IT operating model in a pandemic environment.

Access to cutting-edge digital resources

Partnering with an outsourcing expert that understands your enterprise's unique demand for IT talent and sophisticated digital services is crucial to the digitization of your customer journeys. Outsourcing vendors often offer a combination of quality hires with years of hands-on experience in handling state-of-the-art digital resources used to build plug-and-play solutions that support agile operations. Thus, it will be imperative for evolving businesses to team up with a reliable outsourcing supplier to have access to the latest digital resources, which will prove crucial in powering through these uncertain times.

Hiring talented outsourcing teams for critical tasks

The lack of access to specialized IT expertise is often detrimental to the overall strategic goals of an enterprise. The companies offering outsourced recruiting services have an existing database of experienced and skilled IT specialists who are ready to join a project immediately. For instance, tasks such as improving the functionality of an application or building a web platform can be assigned to remote developers hired through outsourcing vendors that offer 24/7 services. By creating a sound service level agreement (SLA) and monitoring the performance of third-party outsourcing/outstaffing vendors through regular audits, businesses can measure vendor success and make informed decisions.

COVID-19 & business continuity plans

In the face of pandemic-induced uncertain times, businesses are prone to staffing challenges that can potentially debilitate their business continuity plans. Also, high-cost internal resources add to the staffing costs. The pandemic has had an adverse impact on the budget and resources required to manage business operations, which can easily be addressed by low-cost alternatives such as IT outsourcing/outstaffing for a plethora of IT functions. Some of the critical tasks associated with smooth business operations include deploying support services, scaling up IT infrastructure, and following up with existing clients. IT outsourcing/outstaffing vendors offer sophisticated digital services and ad hoc external staffing services at reasonable rates, which can aid businesses in adopting strategies for surviving the impact of COVID-19 and ensuring sustained growth. In addition, outsourcing/outstaffing enables a company to have access to skilled IT specialists who bring in a fresh perspective to unblock bottlenecks and give the enterprise a productivity boost.

PG Analytics realizes the immense potential of AI-powered technology solutions, and therefore, is committed to developing and delivering best-of-breed software and mobile applications. So, reach out and get in touch with us today for your IT outsourcing/outstaffing and end-to-end project management requirements.

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Building Management and ISO Tracking Software for an SME

Over the years, we have endeavored to build customizable and scalable products atop a solid digital foundation that comprises mobility, cloud, and security offerings. Our holistic applications and services are designed to transform a plethora of industries such as healthcare, government, retail, and manufacturing. In this particular case, we catered to a medium-sized manufacturing enterprise’s need for all-in-one operations management software, which offers complete visibility into industrial processes associated with inventory, vendors, plant floor operations, and sales. Our management and ISO tracking software supports the existing enterprise reporting software by automating processes, boosting operational excellence, and ensuring strict adherence to quality standards laid down by certified regulatory bodies such as the International Standards Organization (ISO).

Obstacle faced and our Solution

The client wanted a software application to track the purchase of raw and semi finished materials, manage inventory, and monitor their current production and sales. We met their need for a customizable and scalable solution to manage inventory, vendors, production pipelines, and sales. Our application offered a quick and comprehensive status on production pipeline and sales as every chart is pre-configured to the client's needs. The ISO tracking feature in the application offered tracking throughout the full life cycle of the project and tracing the origin of the components used during manufacturing to their batch/lot or vendor.

Also, manufacturers could access readymade reports that captured the trend of products, sales, and stock over time (day, month or year). The reports were made available in both expandable tree and consolidated formats. Additionally, the reports could be generated in a single click and viewed as charts and downloaded as PDF files. The application is designed to issue auto alerts in case of low inventory, which enabled the client to improve their inventory efficiency and increase profitability. The set of alerts are configurable for each product and can be set up through the click of a button. The application also allowed the manufacturer to set up custom alerts to identify a decline in production throughput.

Key Benefits of the Product

Our management and ISO tracking software is equipped with a product pipeline customization feature, which allowed the manufacturer to improve production efficiency by configuring multi-stage production pipelines for each product. This manufacturing intelligence feature is accompanied with a provision for QC verification at the end of each production stage and also when the final product was ready, which enabled the client with maintaining operational integrity and compliance management. We used the Django framework to build the server side application and the Angular framework for the user interface. We leveraged the latest technological advancements and combined them with best industry practices to deliver an all-in-one solution that catered to the needs of our client.

In addition, the intuitive nature of our software application makes its adoption and integration quite easy. A shallow learning curve also ensured that the client's employees could be easily trained to use the software, which steered the client's structured change management approach. Our product is designed to enable atomicity between multiple modules like stock, sales, production, and purchase. Each individual working on a component has clear roles assigned and that enables smooth operation.

PG Analytics realizes the immense potential of AI-powered technology solutions, and therefore, is committed to developing and delivering best-of-breed software and mobile applications. So, reach out and get in touch with us today for your IT outsourcing/outstaffing and end-to-end project management requirements.

Over the years, we have endeavored to build customizable and scalable products atop a solid digital foundation that comprises mobility, cloud, and security offerings. Our holistic applications and services are designed to transform a plethora of industries such as healthcare, government, retail, and manufacturing. In this particular case, we catered to a medium-sized manufacturing enterprise’s need for all-in-one operations management software, which offers complete visibility into industrial processes associated with inventory, vendors, plant floor operations, and sales. Our management and ISO tracking software supports the existing enterprise reporting software by automating processes, boosting operational excellence, and ensuring strict adherence to quality standards laid down by certified regulatory bodies such as the International Standards Organization (ISO).

Client's obstacle & our solution

A key challenge that the hospital faced was with regard to the outpatient time (OP) during periods that witnessed a large influx of patients. Also, the limited number of computer stations installed in spaced apart OP rooms meant that the doctors spent a substantial chunk of their time moving around and entering prescriptions instead of attending to the patients. Another key task was to identify a plethora of generic (official) and brand (trademark) names of medicines. As a workaround, we concentrated on ensuring that the most used sub-sets of medicines were also included in the medication list.

Our solution in detail

Our plan was to provide the physicians with an intuitive AI-powered conversational interface that could simplify the task of prescribing medicines and filling out prescriptions, which normally was a time-consuming task. The intuitive nature of our e-prescription software with a voice-integrated chatbot played a crucial role in assisting the physicians with entering prescription data on hand-held tablets. We leveraged Android's speech to text conversion feature along with RASA (open source conversational AI) to develop a voice integrated chatbot. We undertook the challenging task of creating intents and entities by leveraging a combination of RASA NLU and custom components. The chatbot was configured to understand intents like 'check medicine availability', 'prescribe medicine', 'prescribe test', 'check patient record' and more. Each of the intents was mapped to required entities such as patient id, medicine name, and test name. Also, each possible user action was mapped to a story that the chatbot could follow. As the user made consecutive actions, the chatbot could comprehend the story it had to follow and then determine the next course of action.

The application also performed key tasks such as ascertaining the availability of medicines, streamlining inventory management and book keeping processes, and offering insights based on accurate tracking and analysis of customer interactions and feedback. Additionally, our e-prescription software enabled the physicians to eliminate medication errors, speed up the medication process, and have full visibility of previously prescribed medication and medicine schedules. With multiple doctors working nearby across the OP rooms, the environment was often a little noisy at times. We tuned the ambient noise threshold to be dynamic. As an alternative, small Bluetooth headsets were provided.

PG Analytics realizes the immense potential of AI-powered technology solutions, and therefore, is committed to developing and delivering best-of-breed software and mobile applications. So, reach out and get in touch with us today for your IT outsourcing/outstaffing and end-to-end project management requirements.

Facial recognition systems have emerged as preferred biometric security solutions to secure commercial facilities. Some of the key advantages of a face recognition-based biometric identification system include automated login, touchless access, and a convenient verification of a visitor's personal identity.

Obstacle faced by the client

Our client wanted to monitor a set of access points in their building in order to identify and record the movement of approved and new visitors on a daily basis. The task of installing and integrating a full-fledged security system was quite complicated due to access issues. The client wanted a solution that could be built by leveraging their existing CCTV camera setup. The client's CCTV camera system normally captured a lot of images every day, which were not particularly useful as most of them were duplicates. Also, repositioning of cameras was required to ensure high success rate in capturing incoming and outgoing traffic. We eliminated the duplicates by identifying similarities with already processed images. We also tried reducing the number of images captured and optimizing the motion capture feature.

Our solution & its benefits

We began by capturing images from the CCTV camera installed at the client location. We slightly optimized the motion capture function of the camera to reduce the number images captured. As a batch process, we then processed all the captured images within a day. The first step in the face detection and recognition process was to instantaneously detect human faces in the images captured by the CCTV camera. Resolution of the image played an instrumental role in identifying the human and so we had to ensure to use higher resolution cameras. The time taken to identify a single image was almost 30 seconds and we could not reduce the same without using GPU's. We optimized the number of images captured and processed to reduce the time taken.

Step two involved identifying if the human face detected was that of a known person. After the image was identified, a report was generated and only after that the next image was scanned. The images were tagged with visitor identification, location and date/time information, which made the images searchable in the facial records. In case of multiple users we tagged all the known and unknown visitors. In cases where the detection of human faces was impossible, the application moved on to the next image. However, in cases where the human face was detected but could not be identified, the image was tagged as guest/unknown before moving on to the next image. A daily report of door usage was sent to the client, which contained details about the visitors identified and the unknown persons who entered the building premises. Repeat visitors were also identified and their details were added to a collated photo database. We also optimized the number of images captured, processed and stored, which enabled the client to lower their operational overheads.

PG Analytics realizes the immense potential of AI-powered technology solutions, and therefore, is committed to developing and delivering best-of-breed software and mobile applications. So, reach out and get in touch with us today for your IT outsourcing/outstaffing and end-to-end project management requirements.

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